Frequently Asked Questions

You can find the answers to some of the most frequently asked questions below. If you would like more information, please call or email our Director of Patient Experience, Davis Meyer, at 859.687.6595 or dmeyer@downtowndrsbrown.com.

Membership Medicine and You

How does our practice differ from the typical traditional practice?

You will see and feel the difference immediately when you visit us at Downtown Drs. Brown. Our entire office has been designed to create a relaxing and comfortable experience for you, from the reception room to the exam rooms. Our office staff is friendly. You will experience very short, if any, wait times to see us. We will take the needed time to address your health concerns. Any questions you have for your doctor will be addressed; your office visits will never feel rushed.

Because our practice is limited to just a few hundred, not thousands, of patients, it allows the doctor-patient relationship to be much deeper. Ultimately, this richer partnership means we can take a more proactive role in your health and wellness — and be there when you need us.

Our goal is to provide you with an experience that will not just meet, but exceed, your expectations for a doctor’s office.

What is Membership Medicine?

Membership medicine (sometimes referred to as “Concierge” medicine”) is a form of medical practice that emphasizes wellness and disease prevention. By charging a monthly or annual fee, we are able to see many fewer patients, and provide you with extremely convenient, personalized and preventive care when you need it. Our focus on ensuring a strong and satisfying doctor-patient relationship is the key to helping you stay healthy.

It’s the way we’ve always wanted and expected to practice medicine!

What does membership include?

Your membership includes an annual comprehensive physical exam that incorporates screening and diagnostic tests, with a focus on nutrition, fitness and exercise, lifestyle management, mental wellness, stress management and chronic disease management. The result is a customized wellness plan that will guide you to more optimum health and disease prevention. The plan will include follow-up intervals in the office, as well as other forms of communication support. The exam (which is in addition to insurance-covered or Medicare-covered annual wellness visits), customized plan and individualized follow-up results in a far more connected version of primary care.

Also, we can provide a great amount of care and care coordination by phone, email and text.

We are available to discuss urgent concerns nights and weekends when needed.  We are working hard to create a practice where you can reach us when you need us, without having to jump through hoops!

You will enjoy greater convenience and peace of mind. You may also find a reduced need for visits to specialists and the emergency department/urgent care.

See the many services you will receive.

Will I still benefit from membership even if I don’t expect to need frequent medical attention?

Absolutely. Besides acute care and chronic disease management, our focus at Downtown Drs. Brown is on screenings, risk assessments and lifestyle modifications. We want to identify and prevent disease risk factors, concentrating our efforts on your long-term health and wellness. We also want to help you be happier. We listen carefully to you to understand how your life, work and family may be affecting your health — both physical and mental. Together we create a personalized plan to achieve and maintain your optimal overall health.

Advanced diagnostic tests can help us identify risk factors and health issues before they cause disease, saving you money, time, suffering and higher costs in the long run. Unlike the traditional practice environment, we have the time to deliver this type of comprehensive and detailed care.

For whom does this membership plan work best?

People of all ages benefit from the value-added services we offer at Downtown Drs. Brown.

It works especially well for:

  • Patients desiring easy and direct communication with their doctor
  • Patients who want a doctor to address the root cause of illness, not just treat the symptoms
  • Those who want to take part in improving their health and staying well
  • Patients who want a physician with traditional training but an open mind to non-traditional treatments (examples include health coaching, meditation, acupuncture)
  • Patients who are too busy to spend time waiting in a doctor’s office to be seen

Appointments, Referrals and Care

What happens if I’m admitted to the emergency room or hospital?

This can be stressful and often confusing for patients and their families.

We will contact those providing your care to make sure they have the most accurate and up-to-date information they need to treat you. We will be available to these physicians whenever they need us. Wewill make courtesy visits to the hospitals. Plus, wewill communicate with the hospitalist, review your plan of care, answer questions, and make recommendations when needed.  As your health care advocates, we will communicate directly with you and your loved ones, and help you navigate the health care system.

Do you make home visits or nursing home visits?

Not at this time.

What if I need specialty care?

As your primary care physicians, our comprehensive training allows us to handle most of your healthcare needs. However, if you do need to see a specialist we will help you find the right doctor. When making referrals, we can consult with your specialist prior to your appointment, as needed.

After your specialist visit, we will follow up to discuss any of your questions or concerns, and arrange additional testing if needed.

What if I need urgent care?

If you have a life-threatening emergency, call 911 immediately. A family member or caregiver can call us later so we can be in contact with the emergency room.

For urgent problems that are not emergencies, you can contact us when you need to. Often, we can diagnose and treat your need without a visit to the ER. In fact, membership medicine has been shown to result in fewer ER visits for members because we can discuss your medical needs any time of the day or night. And you know you can see us the next day!

What if I need medical attention while I’m away from home?

You can speak with us wherever you are and we will help with any medical conditions that can be done by “virtual visit.” If you have a condition that requires in-person evaluation and treatment, we will direct you to appropriate nearby care, and coordinate follow-up when you return home.

What if my doctor is on vacation?

As a member of Downtown Drs. Brown, you are never alone. Even when out of town, we will still be available by phone for your urgent needs. You will be notified by email before any vacations or conferences. If we are not available, we will always have another trusted physician available to assist you for any urgent matters or to be seen in the office.

How Insurance Works in the Practice

Do you bill insurance plans?

Yes, we accept most major insurance plans.

Can you see me if I have Medicare?

Absolutely. We are participating providers with Medicare and will bill Medicare on your behalf.

Our practice is well suited to handle the more complex medical issues often associated with seniors. We can spend the time necessary to manage chronic disease and the use of medications, and work together to optimize your health and wellness.

Do I still need to have health insurance?

Yes, you do. Personalized medical practices do not take the place of general health insurance coverage. However, by providing you with better, more connected primary care, your insurance plan utilization can often be reduced.

How to join

How much is the membership fee?

Please visit our pricing section for details. There are no long-term contracts required. You may pay annually or monthly.

Can joining Downtown Drs. Brown actually save me money?

We expect many patients will save money at our practice. We can better manage the risks of the majority of your health issues and concerns because of our smaller practice and more connected care model.

Studies show this model of care reduces the need for unnecessary medications, more expensive testing, and unnecessary referrals to specialists. It is more likely to prevent unnecessary emergency room visits and hospitalizations. This results in saving you money.

Is there a limit to how many patients can join Downtown Drs. Brown?

Yes. One of the most important aspects of personalized medicine is limiting the practice size to be able to devote more time and energy to each patient. Therefore, once we have reached our ideal practice size, we will establish a waiting list.

What if I want to end my membership?

You are welcome to cancel your membership after three months with thirty days notice. We will refund memberships paid for the full year at a prorated rate.

How do I become a member?

Please see our Join Us page for more information.

Please remember that space is limited and we accept members on a first-come, first-served basis. Once we fill all available slots, we will add your name to our waiting list, so we encourage you to act quickly.

I am ready to join.

I’m still not sure. Can we sit down and talk?

Sure! Call, email or visit our Contact page.

We are happy to also arrange a complimentary non-medical consultation with Dr. Ryan Brown or Dr. Cady Brown before joining our practice.